Alba of Denmark Delivery and Returns





Delivery


We ship Worldwide!
Your order will be packed and shipped within 1-3 weekdays. During sales it may take 3-5 days to send your order.
We ship with UPS. GLS in case of Denmark. The delivery time depends mostly on the delivery country and your local shipping provider.

The exact shipping cost will show on the checkout on our webshop.




Free Shipping

We offer FREE SHIPPING on orders above 500 DKK / 70 EUR.




Delivery Terms

Goods will be delivered at the delivery address stated on the order. We only deliver to private and business addresses - not to mailboxes.
Your item will be delivered on weekdays from Monday to Friday. The time of delivery depends on the country of delivery and the carrier used. The goods must be acknowledged upon arrival. It doesn't necessarily have to be you acknowledging. Thus, people at the delivery address (eg a family member, friend, receptionist etc.) can sign the receipt with binding effect for you.

Please note that you carry the risk of the item after delivery. If the packaging appears to be damaged, you should refuse to receive the item. If you wish to complain about any faults and deficiencies you must inform us about it, read more under "Defective goods and incorrect goods" here .




Can I track my order?

Yes! In your delivery confirmation email, you will find a link to your tracking with either UPS or GLS, depending on your delivery country.






Returns


At Alba of Denmark you have the right to return any item within 14 days, after the day of an arrival,
if for any reason you have changed your mind about the purchase.

In the case of several different items ordered in a single order, but delivered individually (ie separate deliveries), the cancellation period expires 14 days after the day on which you or one of your third parties, receives the last item in physical possession.

All returned products must be in the same condition as they were received
Returned items must not be used, washed or changed in any way. Each item will be examined upon receipt.




How do I return items?

In order to return the item, you must notify us (see contact details below) of your decision to cancel this agreement in an unambiguous declaration (eg by postal mail, or e-mail). You can use the standard cancellation form below, but it is not mandatory.

The cancellation deadline is complied with if you send your notice of return before the cancellation deadline has expired.

You must cover the expenses associated with the return of the goods.

We will refund all payments received from you, including delivery costs (excluding any additional costs that have resulted of your choice of any other form of delivery than the cheapest form of standard delivery we offer), without undue delay and in any case, within 14 days of the date on which we received notice of your decision to return the goods.

The refund will be made with the same means of payment that you used in the original transaction, unless you have explicitly agreed otherwise.
In any case, you will not be charged any fees as a result of the refund.

We can withhold the refund until we have received the goods, or you have provided documentation to return the goods, whichever is earlier.

You must return the goods or deliver them to us without delay and within 14 days from the date you informed us of the exercise of the right of withdrawal. The deadline is met if you return the goods before the expiry of the 14 days.

We recommend that you save the mail receipt as proof that you have delivered the package to the mail / carrier.




Model withdrawal form

(this form will be completed and returned only if the right of withdrawal is invoked)

To: Alba of Denmark ApS, Klamsagervej 32, DK-8230 Åbyhøj, +45 72301819, info@albababy.dk:

I / We ___________ hereby announce that I / We ___________ wish to exercise the right of withdrawal in connection with my / our ___________ purchase agreement on the following goods ___________

Ordered on ___________ / received on ___________


Consumer's name ___________________
Consumer's address _____________________
Consumer's signature ___________ (only if the content of the form is communicated over paper)
Date ___________




Can't find the answer you are looking for?


info@albababy.dk

(Note: It may take a day or two for us to respond to your email.)

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